Information about your order can be found in your account dashboard under the My Orders tab.
Related article: Logging into your ACER Shop account
Physical products
Details of your order can be viewed in the My Orders tab. The status of your order will be displayed as one of the following:
- Ready: Your order has been invoiced and is awaiting shipping.
- Backorder: A physical item is out of stock and awaiting replenishment from the supplier. The item will be shipped once received by ACER.
- Complete: Your order has been shipped.
Tracking numbers will show in the individual order view once items have been posted.
Please allow at least 2–3 business days for your order to be packed and shipped.
Delivery times vary based on your distance from our Melbourne warehouse and may be affected by busy holiday periods.
Related article: Shipping and delivery times
Products on backorder
Products showing as on backorder are out of stock in our warehouse and awaiting a shipment from our supplier. As timeframes for restocking may vary, please contact the Shop Support team for information on specific products.
It typically takes 4–6 weeks to replenish backordered products.
Digital products
Webinar and event tickets can be found under My Tickets.
PDF downloads can be found under My Downloadable Products.