This article provides information on returns and refunds on products sold on the ACER Shop. If you have any questions about returning your order, please submit a request to our support team.
- Physical items
- Downloadable software and eBooks
- ACER online assessments
- Third party online assessments
Physical items
Faulty items or incorrect order
If there is a problem with your order, for example, items are missing or damaged, please contact us within 14 days of receiving your order to request a refund and instructions on returning any damaged or incorrect items. The support team may request photos or other information before approving any refund.
All returns must be approved by the Shop Support Team in writing and damaged or incorrect items must be returned to ACER before refunds are processed.
Change-of-mind
If you change your mind about a physical product you have purchased, you must contact ACER within 30 days. Change-of-mind refunds are at ACER's discretion and must be confirmed in writing.
If a refund is approved, items must be returned unused and in resaleable condition at your expense before the refund will be processed. Original shipping costs will not be refunded. Partial returns (such as returning 10 sheets from of a package of 25) are not permitted.
Items must be returned within 30 days of issue of the return authorisation slip.
Downloadable software and eBooks
Purchases for digital products, such as downloadable software and eBooks are not eligible for change-of-mind refunds.
ACER online assessments
Unused credits for ACER-published online assessments are fully refundable within 30 days of purchase.
Third party online assessments
Where ACER, as a re-seller, has provided access to online testing forms published by another company, that company's refund policy will apply. Please contact the ACER support team for further details on specific products.