This article provides information to assist you if there is a problem with your order. For specific assistance, please submit a support request. Please provide your invoice number and details of the issue so our team can assist you.
Related article: ACER's returns policy
My order hasn't arrived yet
Delivery timeframes vary according to the shipping method selected and your distance from our Melbourne warehouse. Please allow at least 2–3 additional business days for your order to be packed and dispatched from our warehouse.
If your package has not arrived within the expected timeframe, please contact the Shop Support team with your invoice number so we can investigate. Please note that public holidays and peak periods such as Christmas can extend processing and delivery times.
Related article: Shipping and delivery times
Part of my order is missing or damaged
Please contact us within 14 days of receiving your order and provide the name and code (SKU, or ISBN) of the missing or incorrect product so we can investigate. Incorrectly dispatched items can be returned at no cost to the customer.